Shipping and Delivery Policy

Shipping and Delivery Policy - Aussie Pet

At Aussie Pet, we are committed to ensuring your orders are processed and delivered in a timely manner. This Shipping and Delivery Policy outlines our procedures for shipping and estimated delivery times.

1. Order Processing Time

1.1. Orders placed with Aussie Pet will be processed within 72 hours (3 business days) after payment is received.

1.2. Once your order has been processed, you will receive a confirmation email with tracking information, if available.

2. Estimated Delivery Time

2.1. The estimated delivery time for orders shipped by Aussie Pet is between 15 to 30 business days from the date of shipment.

2.2. Please note that delivery times may vary depending on your location, shipping method selected, and any unforeseen circumstances such as customs delays or inclement weather.

3. Tracking Your Order

3.1. You can track the status of your order by using the tracking number provided in your shipping confirmation email.

3.2. If you have any questions or concerns about the status of your order, please contact our customer service team at support@aussiemypet.com.

4. Shipping Methods and Carriers

4.1. Aussie Pet uses reputable carriers to ship orders, including but not limited to Australia Post, FedEx, and DHL.

4.2. We offer standard shipping as our primary shipping method. Expedited shipping options may be available for an additional fee.

5. Shipping Restrictions

5.1. Currently, Aussie Pet ships orders to addresses within Australia. We do not offer international shipping at this time.

6. Shipping Fees

6.1. Shipping fees will be calculated and displayed at checkout based on the weight and dimensions of your order, as well as your shipping address.

6.2. From time to time, we may offer promotions or discounts on shipping fees. Please refer to our website or promotional materials for more information.

7. Contact Us

7.1. If you have any questions about our Shipping and Delivery Policy, please contact us at support@aussiemypet.com. Our customer service team is available to assist you with any concerns or inquiries.

8. Acknowledgment

8.1. By placing an order with Aussie Pet, you acknowledge that you have read and understand our Shipping and Delivery Policy and agree to its terms and conditions.

This Shipping and Delivery Policy was last updated on the date indicated above.